One of the key deliverables of my role with Economit has been securing ISO 9001 certification. Having begun our ISO journey by reviewing the key stages of our core service activities: Outsourced IT Director, Project Management and Independent IT Assessments, we created a set of processes and actions that were standardised, customer focused and we all agreed represented what we did. We delivered these through our Quality Management System by working closely with our quality consultant to develop the standard documentation and our system was born.
I was naturally concerned as we approached our final audit as my first experience of Quality had been paper based, stressful and time consuming in a manufacturing environment almost 20 years ago.
In retrospect, we have practised what we preach to deliver ISO 9001. The right IT infrastructure allowed us to best manage and store our relevant documents. The workflow between our systems through accounting, sales, time management, project management and delivery of our services through our systems has ensured that we have the necessary glue to create great work flow and ultimately focus on client delivery as opposed to process management. Everything data wise for ISO 9001 is managed online, stored safely and easily auditable.
With no non-conformance at the final stage audit, just over 12 months since we implemented our Quality Management System I am proud to say we are accredited. We have developed, learnt, refined and evolved throughout that time our process and client experience, but now have the ideal platform to continue delivering a consistent and great customer experience.
Bring on ISO 27001.